In the event that any product does not meet your expectations, send it back to us for exchange or refund. Returns/exchanges are accepted within 30 days from date of receipt. They must be in pristine condition and accompanied by the packing slip and an RA# (Return Authorization Number) given by Aston Leather. (To acquire an RA#, please call Aston Leather at 888-ASTON-11 (888-278-6611) or 212-481-2760.
All returns will be credited to your credit card account upon processing of the returned item(s) and your credit should appear on your next statement. Please allow 5-7 business days for receipt and processing of your return. Please note, however, a $14.95 return shipping fee will be deducted from your refund on orders from $75 and above. Unless it is our fault, in which case there will be no deductions.
Exchanges are free of additional shipping charges. Simply either email firstname.lastname@example.org or contact us at 888-278-6611 to obtain an RA# (Return/Exchange Authorization) number. We will then email you a prepaid return shipping label. Upon receiving your return we will ship you the replacement/exchanged item. Please allow 5-7 business days for receipt and processing of your exchange. If an item exchange is due to a mistake on the part of Astonleather.com or issues of quality, the exchanged items will be shipped at no cost to you via Standard Ground delivery.